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Selective Perception in Organizational Conflict

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Fisher (1998) stated that two important factors—internal and external stimuli—“influence the interpretations that guide communications” (pp. 237-238). With respect to interpersonal communication, Fisher (1998) noted that (1) human attention is selective and that individuals seek “congruence between … internal state, behavior, and interpretations” through “selectively perceiving” (p. 239). Further, Fisher (1998) stated that a person “may maintain internal-external congruence by distorting or avoiding data” (p. 239). In other words and for a variety of reasons, people tend to hear what they want to hear.
Fisher (1998) defined perception “as a process of observing, selecting, and organizing stimuli” (p. 240). Fisher (1998)
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